Privacy Policy

 This policy applies to all visitors and shoppers of our online store operating in the Kingdom of Saudi Arabia.

1. About Us

[Store Name] is an online store registered in the Kingdom of Saudi Arabia and listed on the Maarouf platform. Commercial Registration Number: [Registry Number] · VAT Number: [VAT Number]

2. Data We Collect

  • Full name, email, phone number, and delivery address
  • Payment data (processed securely — we don't retain card data)
  • Order history and browsing behavior on our store
  • Device information and IP address for security purposes

3. Why your data is being collected

  • Processing and Delivery of Your Orders
  • Provide customer support and handle complaints
  • Send order confirmations and shipping updates
  • Submit promotional materials — with your explicit consent only
  • Compliance with the obligations of the Zakat and Tax Authority and the Ministry of Commerce

4. Your rights under the PDPL

  • View and request a copy of your personal data
  • Correcting any inaccuracies we hold
  • Request the deletion of your data (subject to legal retention obligations)
  • Withdraw approval for marketing messages at any time
  • Object to the processing of your data in certain circumstances

5. Marketing Communications

We will not send any promotional messages without your prior express consent. Each marketing message includes an unsubscribe option, in accordance with the e-commerce and personal data protection regulations.

6. Data Sharing

We don't sell your personal data. We only share data with trusted third parties that are necessary to operate our service: payment processors, shipping companies, and government agencies where legally required.

7. Data Retention

We retain personal data for as long as necessary to meet our obligations and comply with Saudi tax and commercial regulations (usually 10 years for transaction records according to the Zakat and Tax Authority).

8. Communication and Complaints

For data privacy requests: [privacy@yourstore.com]

You can also file a complaint with the Saudi Data and Artificial Intelligence Authority (SDAIA) at: sdaia.gov.sa